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Training Programme

PRACTICAL, WORKPLACE-FOCUSED LEARNING

Explore Training Programmes Designed for Workplace Impact

From digital and data skills to leadership, productivity and human-centric cybersecurity, our programmes are designed to address real capability gaps and help participants apply what they learn in the workplace.

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Featured Programmes

Explore Other Programmes

Browse our practical training programmes across productivity, digital skills, leadership, cybersecurity and workplace administration.

Digital Skills and Data Analytics training Productivity & Operations

Lean Manufacturing & Process Improvement

Improve operational efficiency, reduce waste and strengthen workplace productivity.

A practical programme designed to help organisations identify operational inefficiencies, reduce non-value added activities and improve process flow, quality and workplace productivity.

Key Focus Areas

  • Lean principles and the identification of workplace waste
  • Process mapping, 5S and continuous improvement
  • Root-cause analysis and practical problem-solving
  • Improving workflow, quality and operational performance

Suitable for:

Operations and production managers, supervisors, engineers, quality teams, maintenance personnel and employees involved in process improvement.

Customisation / publication note:

The programme can be customised according to the organisation's industry, operational challenges and workforce requirements.

Request a Corporate Proposal
Leadership and workplace effectiveness training Productivity & Operations

Quality Management, Root-Cause Analysis & Problem-Solving

Strengthen quality practices and solve recurring workplace problems using structured methods

This programme develops a systematic approach to identifying quality issues, investigating their underlying causes and implementing practical corrective actions.

Key Focus Areas

  • Quality-management principles and process consistency
  • Problem definition and evidence-based investigation
  • Root-cause tools such as the 5 Whys and fishbone analysis
  • Corrective action, follow-up and continuous improvement

Suitable for:

Supervisors, team leaders, quality personnel, operations employees and staff responsible for resolving process or service issues.

Customisation / publication note:

Workplace examples and exercises can be adapted to the organisation's actual processes.

Request a Corporate Proposal
Professional development training Productivity & Operations

Production Planning, Workflow & Resource Coordination

Improve planning, coordination and the use of people, time and operational resources.

A workplace-focused programme that helps participants plan activities, coordinate resources and manage workflow more effectively to support timely and consistent operations.

Key Focus Areas

  • Production and operational planning fundamentals
  • Workflow mapping, scheduling and task sequencing
  • Resource allocation and coordination between teams
  • Monitoring progress, delays and operational priorities

Suitable for:

Production planners, supervisors, operations coordinators, team leaders and employees responsible for schedules, resources or workflow.

Customisation / publication note:

The content can be tailored for manufacturing, service or project-based environments.

Request a Corporate Proposal
Professional development training Productivity & Operations

Office Management & Effective Administration

Build practical skills in office systems, records, scheduling and daily administrative operations.

A practical five-day online programme that develops essential skills in office systems, records management, scheduling, task coordination, professional communication and daily administrative operations.

Key Focus Areas

  • Organising office records, documentation and workflows
  • Managing schedules, meetings, tasks and deadlines
  • Professional written and verbal communication
  • Supporting efficient day-to-day office operations

Suitable for:

Individuals planning to begin or develop a career in administration, office management or management support, as well as existing administrative employees.

Customisation / publication note:

Participants who successfully complete the programme may receive the applicable CCSD Council-accredited certificate, subject to confirmation of the current course accreditation and completion requirements.

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Professional development training Digital Skills & Data

Microsoft Excel & Data Analytics

Build practical data skills from basic spreadsheet functions to dashboards and workplace reporting

A practical programme that helps participants organise, analyse and present workplace data more effectively using Microsoft Excel.

Key Focus Areas

  • Essential formulas and spreadsheet functions
  • Data cleaning, sorting, filtering and validation
  • PivotTables, charts and data-analysis tools
  • Dashboard development and workplace reporting

Suitable for:

Administrative, finance, human resources, sales and operations personnel, as well as managers and employees who regularly work with spreadsheets and reports.

Customisation / publication note:

The programme can be customised for beginner, intermediate or advanced participants.

Request a Corporate Proposal
Professional development training Digital Skills & Data

Microsoft Power BI & Business Intelligence Dashboards

Transform workplace data into clear, interactive dashboards and decision-ready insights.

This programme introduces participants to data preparation, visualisation and dashboard development using Microsoft Power BI for practical workplace reporting

Key Focus Areas

  • Importing and preparing data from common sources
  • Building data models and essential calculations
  • Designing clear reports and interactive dashboards
  • Presenting insights for operational and management decisions

Suitable for:

Employees, analysts, executives and managers who prepare reports, monitor performance or communicate data-driven insights.

Customisation / publication note:

Datasets and dashboard examples can be adapted to the client's industry and reporting needs.

Request a Corporate Proposal
Professional development training Digital Skills & Data

Generative AI for Workplace Productivity

Use generative AI responsibly to improve research, drafting, analysis and everyday workflows.

A hands-on programme that shows participants how to use generative AI tools to support common workplace tasks while applying appropriate judgment, verification and responsible-use practices.

Key Focus Areas

  • Writing effective prompts for workplace tasks
  • Research, summarisation, drafting and content improvement
  • Supporting analysis, planning and administrative workflows
  • Accuracy checks, confidentiality and responsible AI use

Suitable for:

Employees, administrators, executives, managers and teams seeking practical ways to improve productivity with generative AI.

Customisation / publication note:

Tool selection and use cases can be customised to the organisation's approved technology environment.

Request a Corporate Proposal
Professional development training Digital Skills & Data

Digital Collaboration & Office Automation

Improve team coordination and streamline routine work using digital collaboration tools.

This programme helps participants organise information, coordinate work and reduce repetitive administrative effort through practical digital collaboration and automation techniques.

Key Focus Areas

  • Digital file organisation and shared-work practices
  • Online meetings, communication and task coordination
  • Standardising recurring documents and workflows
  • Simple automation for reminders, forms and routine tasks

Suitable for:

Administrative teams, project coordinators, operations personnel and employees working in hybrid or digitally enabled environments.

Customisation / publication note:

Content can be aligned with the organisation's existing Microsoft, Google or other approved workplace tools.

Request a Corporate Proposal
Professional development training Leadership, Agile & Change Management

Agile Leadership & Adaptive Management

Lead adaptable teams, respond to changing priorities and improve collaborative decision-making.

A practical leadership programme that helps managers guide teams through changing priorities, encourage collaboration and make timely decisions in dynamic work environments.

Key Focus Areas

  • Agile leadership mindsets and adaptive behaviour
  • Prioritisation and decision-making under changing conditions
  • Team collaboration, accountability and short feedback cycles
  • Continuous learning and workplace problem-solving

Suitable for:

Managers, supervisors, project teams, human resources personnel and employees involved in transformation or workplace-change initiatives.

Customisation / publication note:

Activities can be customised to reflect the organisation's leadership challenges and operating environment.

Request a Corporate Proposal
Professional development training Leadership, Agile & Change Management

Change Management & Organisational Readiness

Prepare employees and leaders to understand, communicate and support workplace change.

This programme equips participants with practical approaches for planning change, engaging stakeholders and addressing the people-related factors that influence adoption.

Key Focus Areas

  • Understanding the impact and purpose of organisational change
  • Stakeholder analysis and change-readiness assessment
  • Clear communication and employee engagement
  • Managing resistance and reinforcing new practices

Suitable for:

Managers, supervisors, project teams, human resources personnel and employees involved in transformation or workplace-change initiatives.

Customisation / publication note:

The programme can be aligned with a specific system, process, restructuring or transformation initiative.

Request a Corporate Proposal
Professional development training Leadership, Agile & Change Management

Supervisory Leadership & Team Management

Develop the practical leadership skills needed to guide teams and manage daily performance.

A foundational programme for supervisors and emerging leaders who need to communicate expectations, coordinate work and support consistent team performance.

Key Focus Areas

  • Transitioning from team member to supervisor
  • Setting expectations, delegating and monitoring work
  • Motivating employees and strengthening accountability
  • Managing common team and performance challenges

Suitable for:

New and existing supervisors, team leaders, coordinators and high-potential employees preparing for people-management responsibilities

Customisation / publication note:

Scenarios and exercises can be customised to the organisation's management structure and workplace realities.

Request a Corporate Proposal
Professional development training Leadership, Agile & Change Management

Coaching, Feedback & Performance Conversations

Conduct constructive conversations that support employee development and workplace performance.

This programme helps leaders hold clearer, more confident conversations about expectations, feedback, development and performance improvement.

Key Focus Areas

  • Coaching principles and effective questioning
  • Giving specific, balanced and actionable feedback
  • Handling sensitive or difficult performance conversations
  • Agreeing actions, follow-up and accountability

Suitable for:

Managers, supervisors, team leaders, mentors and human resources personnel responsible for employee development or performance discussions.

Customisation / publication note:

Role plays can be based on the organisation's typical leadership and performance situations.

Request a Corporate Proposal
Professional development training Customer Service & Service Excellence

Customer Service & Service Excellence

Strengthen customer-handling skills and build more consistent, professional service experiences.

A practical programme that develops the attitudes, communication techniques and service behaviours required to meet customer needs professionally and consistently.

Key Focus Areas

  • Understanding customer needs and service expectations
  • Creating positive and professional service interactions
  • Active listening, questioning and clear responses
  • Service ownership, follow-through and consistency

Suitable for:

Customer service teams, front-office personnel, call-centre employees, sales support staff and employees who interact with customers or the public.

Customisation / publication note:

Service standards and scenarios can be customised to the organisation's customers and operating environment.

Request a Corporate Proposal
Professional development training Customer Service & Service Excellence

Professional Communication for Customer-Facing Teams

Build clear, confident and professional communication across customer touchpoints

This programme strengthens verbal, written and interpersonal communication for employees who represent the organisation when dealing with customers and stakeholders.

Key Focus Areas

  • Professional tone, language and customer-focused communication
  • Active listening and effective questioning
  • Clear emails, messages and service responses
  • Adapting communication to different customers and situations

Suitable for:

Front-line employees, customer service personnel, receptionists, call-centre teams, sales support staff and administrative employees.

Customisation / publication note:

Examples can be adapted to face-to-face, telephone, email, chat or social-media service channels.

Request a Corporate Proposal
Professional development training Customer Service & Service Excellence

Handling Difficult Customers & Conflict Resolution

Manage challenging interactions calmly while protecting service quality and professional relationships.

A practical programme that prepares employees to de-escalate tense situations, communicate boundaries and work towards reasonable service solutions.

Key Focus Areas

  • Recognising the causes and escalation patterns of conflict
  • Maintaining composure and communicating with empathy
  • De-escalation, boundary-setting and solution-focused responses
  • Documenting and escalating cases appropriately

Suitable for:

Customer-facing teams, complaint handlers, front-office staff, supervisors and employees dealing with challenging service situations.

Customisation / publication note:

Role plays can reflect common customer situations encountered by the organisation.

Request a Corporate Proposal
Professional development training Customer Service & Service Excellence

Complaint Management, Service Recovery & Customer Experience

Turn complaints into structured service recovery and opportunities for customer-experience improvement.

This programme helps teams respond to complaints consistently, restore customer confidence where possible and use feedback to strengthen service processes.

Key Focus Areas

  • Receiving, recording and assessing customer complaints
  • Service-recovery principles and appropriate responses
  • Escalation, follow-up and closure practices
  • Using complaint trends to improve the customer experience

Suitable for:

Customer experience teams, complaint handlers, service supervisors, quality personnel and managers responsible for customer satisfaction.

Customisation / publication note:

The programme can be aligned with the organisation's complaint-handling procedures and service standards.

Request a Corporate Proposal
Professional development training Cybersecurity

DigitalType Human-Centric Cybersecurity Programme

Identify behavioural vulnerabilities and strengthen safer digital behaviour across the workforce.

Delivered in collaboration with TNK, DigitalType applies a human-centric approach to cybersecurity by identifying behavioural vulnerabilities and supporting targeted learning and reinforcement.

Key Focus Areas

  • Behavioural vulnerability and human-risk assessment
  • Targeted cybersecurity learning pathways
  • Reinforcement of safer digital practices
  • Progress monitoring and behavioural-risk insights

Suitable for:

Organisations seeking to strengthen human cyber resilience and reduce behaviour-related cybersecurity risk.

Customisation / publication note:

Any patented-platform, agency-relationship or other third-party claim must be published only after TNK confirms and approves the exact wording.

Request a Corporate Proposal
Professional development training Cybersecurity

Cybersecurity Awareness & Cyber Hygiene

Strengthen everyday cyber awareness and safer practices across the organisation.

A practical awareness programme that helps employees recognise common cybersecurity risks and adopt safer habits when using workplace devices, accounts and information.

Key Focus Areas

  • Common workplace cyber threats and employee responsibilities
  • Password, account and device-security practices
  • Safe browsing, downloads and software use
  • Recognising and reporting suspicious activity

Suitable for:

Employees at all levels who use workplace devices, systems, email or organisational information.

Customisation / publication note:

Examples can be adapted to the organisation's industry, policies and technology environment.

Request a Corporate Proposal
Professional development training Cybersecurity

Phishing, Social Engineering & Scam Prevention

Help employees recognise manipulation tactics and respond safely to suspicious messages and requests.

This programme builds practical awareness of phishing, impersonation, scams and social-engineering techniques used to influence employees or obtain sensitive information.

Key Focus Areas

  • Recognising phishing, impersonation and scam indicators
  • Understanding social-engineering and manipulation techniques
  • Verifying unusual requests, links, attachments and identities
  • Reporting incidents and responding to suspected compromise

Suitable for:

Employees, managers, administrative teams, finance personnel and customer-facing staff who receive digital messages or process requests.

Customisation / publication note:

Scenarios can reflect the organisation's communication channels and commonly encountered threats.

Request a Corporate Proposal
Professional development training Cybersecurity

Data Protection & Secure Information Handling

Strengthen responsible handling of confidential, personal and organisational information.

A practical programme that helps employees understand information-handling risks and apply safer practices when accessing, storing, sharing and disposing of workplace information.

Key Focus Areas

  • Recognising sensitive and confidential information
  • Secure access, storage, sharing and disposal practices
  • Reducing accidental disclosure and unauthorised access
  • Reporting information incidents and following internal procedures

Suitable for:

Employees who handle customer, employee, financial, operational or other sensitive organisational information.

Customisation / publication note:

The programme can be aligned with the organisation's approved policies and information-handling procedures. It does not replace legal or regulatory advice.

Request a Corporate Proposal
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